Refund Policy

Last updated July 22, 2026

Subscriptions

You can cancel your Pro subscription at any time from Settings; you keep access until the end of the period you already paid for, and you are not charged again. We do not prorate or refund the remainder of a started billing period, except where the law of your country requires it.

First charge guarantee

If CubeDot is not what you expected, email us within 14 days of your first Pro charge and we will refund it in full. This applies to your first subscription payment only.

Prepaid credits

Unused prepaid credits do not expire while your subscription is active. If you cancel, unused credits are kept on your account and become usable again if you resubscribe. If you would rather have unspent credits refunded, email us within 30 days of the purchase and we will refund the unused amount to your original payment method.

Faulty service

If a service failure on our side consumed your allowance or credits (for example, a bug that burned tokens without producing output), tell us and we will restore the usage or credit your account. That is always free.

How to request a refund

Email support@cubedot.ai from your account email with the word "refund" in the subject. Refunds are returned to the original payment method, normally within 5 to 10 business days, processed by Stripe.

Statutory rights

Nothing here limits the mandatory consumer rights of the country you live in, including EU withdrawal rights where they apply.